In healthcare privacy and confidentiality are linked. Privacy is an individual's responsibility to ensure their behaviour is not intrusive to others. Confidentiality is the non-disclosure of private information to a unauthorised person or organisation.
In telehealth, aspects of privacy and confidentiality are similar to that of face to face care. Additional considerations exist in relation to technology and internet safety. Organisations such as the Royal Australian College of Rural and Remote Medicine and the Royal Australasian College of Physicians have developed guidelines and suggestions for addressing privacy and confidentiality when using telehealth in Australia.
It is advisable that organisations ensure that electronic transfer of patient information occurs only by secure encrypted networks, and that policies and procedures are in place to protect data stored on mobile devices.
It is advisable that organisations identify and implement steps in addition to current policies and procedures to ensure patient privacy during video-consultations. This could include:
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